Terms of Service
Zion Broadband Inc.
IMPORTANT NOTICE: Zion Broadband Inc. (referred to as "Zion") reserves the right to discontinue service or deny access to anyone who violates our policies or the terms and conditions outlined below WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be issued if account termination occurs due to violations of these terms.
1. Eligibility
This offer may not be combined with any other offers. Zion retains sole discretion in determining eligibility for participation. Standard professional installation of the router and customer premises equipment (radio transmitter/receiver) is required for wireless access, with all necessary mounting hardware included.
2. Monthly Fees and Payments
Monthly payments can be made via Zion's online portal, mailed in, or dropped off at our office. Accepted payment methods include credit or debit cards, PayPal, and bank drafts through the online payment portal. Payments can be made as one-time transactions or set up for automatic recurring billing.
3. Unsolicited Email (Spam)
Unsolicited commercial advertisements (spam) are strictly prohibited. Any account found to be sending spam originating from our servers, or advertising domains hosted on our servers, will likely result in cancellation of services. Zion maintains a zero-tolerance policy toward spam.
4. Installation of Fixed Wireless Equipment
Zion retains ownership of all customer premises equipment. This equipment includes the wireless radio and router (if supplied by Zion). Upon cancellation of services, all equipment must be returned to Zion. Customers grant permission for Zion to retrieve equipment upon termination or cancellation of service. If a tower is required, Zion will provide and install it at the customer’s request for an additional fee. The tower will remain the property of the customer.
5. Network Security
Customers may not use the Zion network to circumvent user authentication or security measures of any host, network, or account. This includes, but is not limited to:
Accessing data not intended for the customer
Logging into unauthorized servers or accounts
Password cracking or manipulating TCP/IP packet headers
Probing, scanning, or testing the vulnerability of any system or network without proper authorization.
- Interfering with service to any user, host, or network, including flooding, mail bombing, or other deliberate attempts to overload or crash a host or network.
- 6. Acceptable Usage
The standard internet access services provided by Zion are designed for casual home users. Activities deemed as "extreme heavy usage," as determined solely by Zion, may result in service interruption, additional charges, or termination of services. Extreme usage includes, but is not limited to
Running any type of file server or website on the Zion network
Using peer-to-peer software (e.g., Limewire, Morpheus, Kazaa, BitTorrent, Gnutella)
Providing game servers for others to play via the internet
Offering email or fax services beyond personal use.
- Any other activities classified as extreme usage at Zion's discretion.
7. Compliance with Texas Law
These Terms of Service are governed by the laws of the State of Texas. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Gaines County, Texas, and you consent to the jurisdiction of such courts.
8. Limitation of Liability
To the fullest extent permitted by Texas law, Zion shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, even if we have been advised of the possibility of such damages.
9. Indemnification
You agree to indemnify, defend, and hold harmless Zion, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses arising out of or related to your use of our services, violation of these Terms, or violation of any rights of another party.
10. Changes to Terms
Zion reserves the right to modify these Terms of Service at any time. We will notify you of any material changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Zion Broadband Inc.
1300 Hobbs Hwy, Seminole TX 79360
(432) 758-0900
Network Management Policy
Zion Broadband Inc.
At Zion Broadband Inc. ("we," "us," "our"), we are committed to delivering reliable and high-quality fixed wireless internet services to our customers. This Network Management Policy outlines how we manage our network to ensure optimal performance, security, and fairness for all users.
1. Network Management Practices
We utilize reasonable network management practices to provide our customers with a high level of service, ensure network security, and maintain the integrity of our network. These practices are essential for managing congestion, ensuring quality of service, and protecting our network from malicious activity.
1.1 Congestion Management
Our fixed wireless network is monitored continuously to ensure that traffic flows smoothly and efficiently. In the event of network congestion, we prioritize traffic based on the following factors:
- Real-Time Services: High-priority is given to latency-sensitive applications such as VoIP, video conferencing, and online gaming.
- Other Traffic: Non-real-time services such as email, file downloads, and web browsing may be subject to lower priority during peak congestion periods.
We do not discriminate against specific applications or services but may employ reasonable traffic management techniques during peak periods to prevent network degradation.
1.2 No Blocking or Throttling
We do not block or throttle access to lawful content, applications, services, or non-harmful devices, subject to reasonable network management practices. Our goal is to maintain an open internet and provide fair access to all lawful resources online.
1.3 Application-Specific Behavior
We do not favor or degrade the performance of any specific content or application provider. However, certain applications that consume a disproportionate amount of bandwidth may be subject to reasonable management practices during periods of congestion.
1.4 Device Attachment Rules
Zion Broadband Inc. permits the use of any lawful, FCC-compliant device that is compatible with our network. However, if a device poses a risk to network integrity or causes harm to other users, we reserve the right to restrict its connection.
1.5 Security Practices
We actively monitor our network for security threats, including malware, viruses, and denial-of-service (DoS) attacks. We use measures such as firewalls, encryption, and traffic filtering to protect the network and our customers from malicious activities.
If a device or customer is found to be involved in activities that compromise network security, we may take action, including limiting or suspending access to the network.
2. Data Usage Policies
Our fixed wireless internet service is subject to data usage policies that may include monthly data allowances. When customers approach or exceed their data allowance, we may reduce their internet speeds during the remainder of the billing period or charge for additional data usage. These practices are designed to ensure fair access for all customers.
Details of your specific data plan, including any limits or overage charges, are available on our website or by contacting customer service.
3. Performance Characteristics
Our fixed wireless service delivers internet speeds up to the speeds advertised in your service plan. However, actual speeds may vary depending on several factors, including:
- Location: The distance from our wireless access points can impact speed and latency.
- Network Congestion: Peak usage times may result in temporary reductions in speeds.
- Environmental Factors: Weather, physical obstructions (e.g., buildings, trees), and interference from other wireless signals may affect performance.
We aim to provide our customers with an internet experience that supports typical online activities, such as streaming, web browsing, and video conferencing.
4. Network Monitoring and Transparency
We are committed to transparency in how we manage our network. Customers can view their data usage, service plan details, and any applicable restrictions or usage policies through their online account or by contacting customer support.
We regularly monitor network performance and usage patterns to ensure that our network remains efficient and secure. We do not engage in deep packet inspection (DPI) or monitor the content of communications beyond what is necessary for network management and security.
5. Impact on VoIP and Other Services
Zion Broadband Inc.’s network management practices do not target specific types of services, but customers using Voice over IP (VoIP) or other latency-sensitive services may experience temporary performance degradation during periods of network congestion. However, we prioritize real-time traffic to ensure optimal performance for critical services.
6. Complaints and Resolution
Customers who have questions or concerns about our network management practices or feel that their service has been unfairly impacted may contact our customer service team for resolution. We will investigate and resolve any concerns in a timely and transparent manner.
7. Changes to This Policy
We may update this Network Management Policy from time to time to reflect changes in technology, regulations, or business practices. Any changes will be posted on our website, and we encourage customers to review this policy periodically.
8. Contact Us
If you have any questions regarding this policy or our network management practices, please contact us at:
Zion Broadband Inc.
1300 Hobbs Hwy, Seminole TX 79360
(432) 758-0900
Privacy Policy
Zion Broadband Inc.
At Zion Broadband Inc. ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services, in accordance with Texas state laws.
1. Information We Collect
We may collect the following types of personal information:
- Personal Information: Name, address, phone number, email address, and payment information when you sign up for our services or communicate with us.
- Usage Information: Details about how you use our services, including internet usage, device information (IP address, browser type), and log information (time of access, pages visited).
- Cookies and Tracking Technologies: We use cookies and similar technologies to improve our website and track your interaction with our site.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, maintain, and support our fixed wireless internet services.
- Billing and Payments: To process transactions and manage billing.
- Customer Support: To respond to your inquiries and provide customer service.
- Communication: To send you service-related information, updates, and promotional offers (you may opt-out at any time).
- Legal Compliance: To comply with legal obligations, including Texas-specific requirements for identity theft protection and responding to law enforcement or regulatory requests.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties, including:
- Service Providers: Companies that perform services on our behalf, such as billing or customer support.
- Legal and Regulatory Bodies: In compliance with Texas law, we may disclose your personal information when required by law or to protect our legal rights, or in response to valid requests by public authorities.
4. Data Security
In compliance with Texas Business and Commerce Code Chapter 521, we implement appropriate technical, physical, and administrative security measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
In the event of a security breach, Texas law requires us to notify affected individuals. If your data is compromised, we will inform you as required by law and take necessary steps to mitigate any risks.
5. Your Rights Under Texas Law
You have the following rights regarding your personal data under Texas law:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data, subject to our legal obligations.
- Security Breach Notification: Texas law requires us to notify you if your personal data is subject to a breach that may result in harm.
6. Cookies and Tracking
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve our services. You may disable cookies in your browser settings, but this may affect the functionality of our website.
7. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have collected personal data from a child, please contact us to delete the information.
8. Do Not Track Signals
Some browsers allow you to send "Do Not Track" (DNT) signals. We do not respond to DNT signals at this time. However, you can adjust your browser settings to limit tracking.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Effective Date" above. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you believe your personal information has been compromised, please contact us at:
Zion Broadband Inc.
1300 Hobbs Hwy, Seminole TX 79360
(432) 758-0900